Why we do this at all
Heating and cooling equipment doesn't usually fail all at once. It drifts — a capacitor weakens, a coil loads up with dust, a flue joint loosens, refrigerant leaks a few ounces a season. Every one of those is cheap to catch and expensive to ignore.
The honest version: most of what we find on a maintenance visit is small. That's the point. We'd rather find a failing capacitor in October than have you call us with no heat on the coldest night of the year, when parts are scarce and everyone's booked. The plan isn't insurance against everything — it's how we keep small things small.
What you get
Spring · before cooling season
Cooling tune-up
- Refrigerant charge verified by superheat and subcooling, not by guessing
- Condenser coil cleaned — the single biggest cause of high bills and short compressor life
- Capacitors and contactors tested and readings recorded
- Blower, drain line and condensate safety checked and cleared
- Temperature split measured and compared to spec
- Filter changed or inspected
Fall · before heating season
Heating tune-up
- Combustion analysis and a carbon monoxide test — recorded, every visit
- Heat exchanger inspected for cracks and corrosion
- Flue and venting inspected for leaks, blockage and proper draft
- Gas pressure and burner operation verified
- Safety controls and limit switches tested
- Blower cleaned and airflow checked
The safety check is not optional and not skipped. On any gas appliance, our technician performs and documents a carbon monoxide and combustion test on every heating visit. If a safety condition is found, the equipment is red-tagged and shut down — even when that's inconvenient, and even when you'd rather we didn't. That is the part of this plan we will not bend on.
Plan member benefits
| Benefit | Member | Non-member |
|---|
| Two precision tune-ups a year | Included | Billed per visit |
| Priority scheduling — members go ahead of the queue | Yes | Next available |
| Discount on repairs | Yes | Standard pricing |
| No overtime charge for after-hours calls | Waived | Applies |
| Documented safety inspection each heating visit | Every visit | On request |
| Full service history kept on your equipment | Yes | — |
| Manufacturer warranty support — we keep the documentation your warranty requires | Maintained | Your responsibility |
That last line matters more than people expect. Most manufacturer warranties require documented annual maintenance. If a compressor fails in year six and there's no service record, the claim can be denied — and you pay for a part that should have been covered. Being on the plan is how that paperwork exists when you need it.
What it costs
—
Ask your comfort advisor for current plan pricing
Billed annually or monthly. Cancel anytime — we'll pro-rate any visits you haven't used. Plan pricing is per system; homes with more than one system are quoted together.
Common questions
Do I really need this if my system is brand new?
New equipment is exactly when it pays most. Your warranty likely requires documented maintenance, and the first two years are when installation-related issues surface — a slightly low charge, a drain that doesn't pitch right, a duct connection that worked loose. Catching those early is the difference between a long life and a system that limps.
What if you find something wrong?
We tell you, we show you, and we price the fix before we touch anything. You decide. The only exception is a genuine safety issue on a gas appliance — that gets shut down, because we're not willing to leave a carbon monoxide hazard running in your home.
What if I sell the house?
The service history transfers with the home, and a documented maintenance record is a real asset at inspection time. Talk to us and we'll sort out the remaining term.